Refund policy

Return & Refund Policy

Due to the nature of our fulfillment process, we generally do not require items to be returned to us — instead, we resolve issues via refund or replacement, whichever is more appropriate.

Damaged, Faulty, or Incorrect Items
Contact us at hello@treyha.com within 7 days of delivery with photos of the issue. We will arrange a full refund or free replacement — no return shipping required.

Change of Mind
If you no longer want an item, contact us within 14 days of delivery. Because these requests are handled case-by-case with our suppliers, please reach out before purchasing again if you're unsure about a product.

Refunds
Approved refunds are processed to your original payment method within 5-10 business days of approval.

Your Rights
This policy operates alongside, and does not limit, your rights under the Australian Consumer Law, which guarantees remedies for products that are faulty, not as described, or not fit for purpose.

Questions? Contact us at hello@treyha.com.